Refund policy

Returns & Refunds

At Belle’s Bark Ave, we want you and your pets to feel good about your purchase. If something isn’t right, contact us at bellesbarkave@gmail.com with your order number and a description of the issue.

Return Eligibility

You may request a return within 14 days of delivery for:

  • Dog and cat treats: Unopened products with the original packaging and seal intact.

  • Pet toys: Unused, unwashed products in their original packaging, with any original tags attached.

Opened treats and used toys are not eligible for change-of-mind returns. Normal wear and tear, including damage caused by chewing, is not considered a manufacturing defect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive damaged packaging, spoiled treats, a defective toy, or an incorrect item, contact us promptly with your order number and photos of the product and packaging.

Confirmed product defects or fulfillment errors are eligible for a refund or replacement. The restrictions on opened treats and used toys do not exclude genuine product defects.

Please do not feed treats you suspect are spoiled or use a toy you believe is unsafe. Contact us for return or disposal instructions.

How to Request a Return

Email bellesbarkave@gmail.com before mailing any items back. Once your return is approved, we will provide the return address and instructions.

Please send approved returns within 14 days of receiving return instructions.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are nonrefundable for these returns.

For confirmed defective, damaged, or incorrect items, Belle’s Bark Ave will cover any required return shipping and refund applicable original shipping charges. We do not charge restocking fees.

Refunds

We will notify you after receiving and inspecting your return. If approved, your refund will be processed to your original payment method within 5–10 business days.

Your bank or payment provider may take additional time to post the refund. If we determine that an item does not need to be returned, we will confirm the refund arrangements by email.

Pet Preferences

We understand that every pet has different tastes. A pet’s dislike of a treat does not qualify an opened package for a return. Please contact us if you have concerns, and we will review your situation individually.

Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable law.

Contact Us

Belle’s Bark Ave
Email: bellesbarkave@gmail.com
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